Terms and Conditions of Supply
These terms and conditions were last updated on 25th October 2021.
This page together with our Privacy Policy and Website Terms of Use tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our website. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to within them.
You should print a copy of these Terms for future reference.
We amend these Terms from time to time as set out in paragraph 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms and conditions which will apply at that time.
We only make these Terms available in the English language.
1. Information About Us
1.1 We are Scholastic Limited, a company registered in England and Wales under company number 00701339 and with our registered office at Westfield Road, Southam, Warwickshire, CV47 0RA. Our VAT number is GB241359376.
1.2 To contact us, please see our Contact Us page.
2. Our Products
2.1 The images of the Products on our website are for illustrative purposes only and the packaging of the Products may vary from that shown on images on our website.
2.2 All Products shown on our website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
3. Use of Our Website
3.1 Your use of our website is governed by our Website Terms of Use. Please take the time to read these, as they include important terms which apply to you.
3.2 You may only purchase Products from our website if you are at least 13 years old and, as a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
3.3 If you are buying on behalf of a business or school you confirm that you have authority to bind any business on whose behalf you use our website to purchase Products.
3.4 Bulk orders of more than 15 book packs or individual titles can only be accepted for delivery to a school setting and not to individual or business addresses.
4. How the Contract Is Formed Between You and Us
4.1 For the steps you need to take to place an order on our website, please see our Delivery and Payment information page.
4.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
4.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in paragraph 4.4.
4.4 We will confirm our acceptance to you by sending you an e-mail [which confirms that the Products have been dispatched] (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
4.5 If we are unable to supply you with a Product, for example because that Product is not in stock or is no longer available, or because of an error in the price, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
5. Scholastic Rewards
5.1 Every order over £10 earns Scholastic Rewards for your chosen school. (Some products on our website cannot earn or be purchased with Rewards. Different rules apply to our Book Parties.)
5.2 For more information about collecting and redeeming your Scholastic Rewards please see shop.scholastic.co.uk/scholastic-rewards.
5.3 Some of our products are subscription-based and result in ongoing payments. When selecting to pay for a subscription by Direct Debit or credit/debit card, your membership will be automatically renewed until you cancel your subscription.
6. Our Right to Vary These Terms
6.1 We may revise these Terms from time to time for legal or regulatory reasons, or to reflect changes in our business practices.
6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
6.3 Whenever we revise these Terms in accordance with this paragraph 6, we will keep you informed by stating at the top of this page that these Terms have been amended and the relevant date.
7. Delivery
7.1 Please click here for more information on our various delivery options.
7.2 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an event outside our control as explained in paragraph 13. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date.
7.3 Delivery will be completed when we deliver the Products to the address you gave us. The Products will be your responsibility from the completion of delivery.
7.4 You own the Products once we have received payment in full, including all applicable delivery charges.
8. International Delivery
8.1 Find out which countries we deliver to (International Delivery Destinations) and the applicable delivery charges for international destinations by visiting the following webpage: https://shop.scholastic.co.uk/checkout/delivery_charges
8.2 If you order Products from our website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
8.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
8.4 Please note that we ship our goods from the UK and that following Brexit, if you are ordering from the EU, additional duties and charges may now apply.
8.5 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
9. Price of Products and Delivery Charges
9.1 The prices of the Products are set out on our website from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see paragraph 9.5 for what happens in this event.
9.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
9.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
9.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our website from time to time. To check relevant delivery charges, please check our FAQs.
9.5 Our website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
10. How to Pay
10.1 You can pay for Products using a debit card or credit card or by invoice or using Scholastic Rewards. For more information about using Scholastic Rewards, please see paragraph 5 and for information about paying by school requisition please see our Delivery and Payment information page.
10.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
11. Your Right of Return and Refund
11.1 If you’re not happy with an item you’ve ordered then just return it to us in fully resalable condition within 28 days from the date of the Dispatch Confirmation for an exchange or refund in accordance with this paragraph 11. Please send the items to the address below along with a completed returns form to: Scholastic Ltd Book End Range Road Witney Oxfordshire OX29 0YD
11.2 If you return the Products to us you will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of receiving the returned Products. If you are returning faulty or mis-described Products, we will also refund you any reasonable costs you incur in returning the item to us. Please note that we are unable to refund delivery charges for Products which have been delivered to an International Delivery Destination.
11.3 We refund you on the credit card or debit card used by you to pay.
11.4 If the Products were delivered to you:
11.4.1 you must return the Products to us in fully resalable condition as soon as reasonably practicable; and
11.4.2 unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us.
11.5 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
11.6 The right to a return and refund does not apply to:
11.6.1 products made to your specification or clearly personalised; or
11.6.2 software, DVDs or CDs which have a security seal which you have opened or unsealed.
12. Our Liability
12.1 Nothing in these Terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
12.2 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Contract or these Terms.
12.3 In particular, we will not be liable for:
12.3.1 loss of profits, sales, business, or revenue;
12.3.2 business interruption;
12.3.3 loss of anticipated savings;
12.3.4 loss of business opportunity, goodwill or reputation; or
12.3.5 any indirect or consequential loss or damage.
12.4 Subject to paragraph 12.2 and 12.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products you have paid for, if any.
12.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
13. Events Outside Our Control
13.1 If for reasons outside our control, we are unable to deliver the Products to you by the estimated delivery date:
13.1.1 we will contact you as soon as reasonably possible to notify you; and
13.1.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control.
14. Data Protection
14.1 In order to comply with our obligations under our Contract with you and to deliver Products to you, we will need to process certain personal information about you. We will only use your personal information as set out in our Privacy Policy and in accordance with all applicable data protection legislation, including the General Data Protection Regulation and the Data Protection Act 2018.
15. Other Important Terms
15.1 You acknowledge and agree that these Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
15.2 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
15.3 We agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this Contract.
15.4 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
15.5 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
15.6 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
15.7 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.8 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.9 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with English law.
15.10 The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
If you have any questions about these Terms, please contact us using the methods on our Contact Us page.